For years, Boundary London used clunky legacy PMS and ePOS solutions that couldn’t integrate with other hardware and were lacking in user experience. “It took the staff a long time to put orders through if they had to make any changes,” says COO Aaron Resch,.“The team spent a lot of time on the floor with their backs to the customers trying to do even simple things.” After adopting MEWS, a more flexible cloud-based PMS system, they realised they also needed a cloud-based restaurant ePOS that could integrate their restaurants with their PMS.

With Lightspeed, they gained full control over their entire property’s operations. “All of our restaurants are connected to MEWS via Lightspeed. So whether a guest dines on our roof terrace, or in our restaurant, we can charge their orders directly to their room,” says Aaron. What was once a manual, time-consuming procedure—where staff would take receipts from the restaurant or bar and run it through to reception—soon became an automated, seamless process.

But the benefits went further than that. Boundary London made it through lockdown by offering their food products for delivery through Lightspeed’s integration with Deliverect. “We moved all of our delivery accounts to integrate with Lightspeed via Deliverect. That allowed us to put every single item that we were selling in our cafe and grocery store onto Deliveroo and we were immediately selling every product we had available as a delivery. It helped save our business.”