Customer Experience

Tipping from guests and diners has long been a rewarding gesture for great hospitality and a dependable boost to workers’ incomes....

Fast, flexible, convenient and reliable-it’s what customers expect from their favourite take-out, and it’s what restaurateurs need...

Returns can damage your profits. That’s the long and short of it. You’re going to have to get used to your customers returning...

When people think of retail loyalty programmes, they often think of old stamp cards lying somewhere at the bottom of their wallet....

Reviews can make or break just about any business. Whether you’re receiving feedback on social media, or reviews on your website,...

Tired of being shouted at? We’d imagine you’ve experienced this once or twice if you’ve had to deal with a difficult customer....

Summer is on the horizon. It’s time to start thinking about how you can make your restaurant warm-weather ready. According to Big...

Bad reviews can make or break your business. Whether you like it or not, you’re going to receive a negative review at some point...

Online customer service can make or break your business. There are now an infinite number of sources for customer opinions that have...

A restaurant experience is as much about the customer service as it is about the food. You could serve the finest dishes, but if the...

Have you ever heard the term ‘customer-centricity’? Customer-centricity means putting your customers first and anticipating what...

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...

In-store retail events are an excellent way to build a community around your business, engage with customers, create brand evangelists...

A customer loyalty programme is a marketing strategy that helps brands retain customers, and encourage them to spend, or engage more...

Your customers are the heart and soul of your business. And, you’ll likely want to keep them around. While it’s always important...

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for...

Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...

Beers is one of the world’s most popular beverages. While it’s a staple of any drinks menu, you may be wondering how you can take...

A huge amount of retail sales appear online these days. Whether you’re building an eCommerce business or a webshop to supplement...

How can modern restaurants set themselves apart in a world saturated with dining choices? A good place to start is the guest journey....

Aside from your eCommerce site’s overall design, professional-looking product photography will influence whether or not people decide...