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As we look ahead to 2025, the crucial focus on sustainability, the growing role of AI, and the demand for increased personalisation...
Email marketing has a bad reputation. The dot-com generation’s email marketing malpractice left a sour taste in the mouth of consumers...
A restaurant experience is as much about the customer service as it is about the food. You could serve the finest dishes, but if the...
The difference between good businesses and great businesses is simple: it’s your employees. Your employees are your brand ambassadors,...
It should be clear: restaurant trends are as fickle as March showers. Just one glance at social media and we see trends change hour...
How do you engage, educate and sell to customers?Beyond traditional and multichannel retail approaches, omnichannel retail puts the...
In these uncertain times, we’ll take silver linings where we find them—and a massive silver lining for bike retailers this year...
“Life is what happens to you while you’re busy making other plans,” John Lennon sang on one of his memorable solo tracks. Yes,...
One of the jobs of a golf club manager is to motivate employees. You want your team to be engaged and happy at work. Their performance...
At Lightspeed, diversity and inclusivity aren’t just part of our mission—they’re embedded in our DNA. Not only was our company...
In golf, as in any business, providing timely feedback to employees on their performance is vital to the growth and success they may...
Great food, brilliant customer service and all-round stellar dining experiences are probably why you got into restaurants in the first...
You’ve just been hired or promoted to the management position you’ve been after, and it feels great. Congrats! You feel confident...
As a golf club operator, your goal is to make your members and guests feel welcome. This goal should go beyond the course, as well....
Most businesses go all-in on new customer acquisition when they’re focused on expanding their business’s bottom line. They funnel...
Customer behavior is always changing, and smart retailers are adapting with it. From offering curbside pickup to optimizing how they...
Emails are a powerful tool for communication that have a high potential ROI. According to data from McKinsey & Company, emails are...
Mobile order-ahead technology is becoming the norm at nationwide fast-casual restaurants and coffee chains like Domino’s, McDonald’s,...
If there’s one topic we hear golf operators ask about more than any other, it’s golf course marketing. There are many moving pieces...
COVID-19 has thrown a wrench into the typical restaurant customer service, systems and measures that have been a part of the industry...
The onset of COVID-19 and resulting lockdown restrictions have put the debate over offering in-house delivery versus using third-party...
The changes to our lifestyle imposed by the COVID-19 pandemic will continue to take a toll on the mental, emotional and even physical...
When a restaurant business is doing well, it’s understandable to want to focus on growth, sales, and sheer volume. For chefs, restaurateurs,...
For such a potential revenue driver, golf events and proper golf event management are often overlooked by course operators, GMs and...
So, you’ve decided to set up a webshop. Whether you’re starting from scratch or expanding from your brick-and-mortar business,...
No matter what specific industry your eCommerce store operates within, one fact will always be true: There will always be questions...
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